Refund / Return Policy
Our subjective is to ensure your complete satisfaction with purchasing from us; however, for certain reasons, example- you were wrongly/ mistakenly placed an order for the items that you are mis-looked, you can return it to us within 3-5 days (from the date of received) to exchange for other goods; however, all returns are subjected to our terms & conditons as stated following.
Terms & Conditions:-
1. Please read all conditions below. If the conditions/ criteria are not met, our company reserves the right to deny your request for exchange or reject your returned goods for exchange; the goods will be return back to you without any exchange procedure taken and the return postage will be charges to your account accordingly.
2. All goods sold are non-returnable and non-refundable unless agreed by us. If the item is to send back to us for an exchange due to your mistake, please 1st to request our permission to return for exchange before you proceed to courier back to us; exchange process may took 3-5 business days to proceed and arrange after received the returned goods.
3. All returned goods must be in intact condition (new condition) in their original box with all accessories, packaging materials, warranty cards and user manuals included. What you received from us is what you will be return back to us.
4. Our company will not accepted any returned goods in damage/ shortage of contents(package not intact) condition. Buyer must ensure all the return goods is in intact package condition.
5. Our company is not responsible for any damage caused to the return package or package lost during transit to return back to us. All risks are beared by the buyer.
Please kindly take note that all claims of receiving a damaged item, missing items or items damaged in transit must be forwarded to us within 3-5 business days of the date of item received, failure to do so, we will not entertain any complaint after the time frame given.